Teachers' Frequently Asked Questions
Find answers to questions that teachers most frequently ask about Macmillan Practice Online. The questions have been divided into categories: just click on a category to open the list of questions and answers
Getting Started With Macmillan Practice Online
How can you get a login for Macmillan Practice Online?
Practice Online courses for students can be bought online or via your local Macmillan office or distributor. Students receive a unique code to activate each course they purchase.
As a teacher, you do not need a code, you can register for free here . Once registered as a teacher, you can set up classes for your students so that you can see their courses. You must not activate a student code on your teacher account.
Can I have a demo of a course?
You can take a tour to see how a Macmillan Practice Online course works or you can view a full breakdown of the courses' syllabus and resources on each course page . As a teacher you can create a free account to Macmillan Practice Online. You will be able to view the syllabus for any course but will not be able to access the resources. If you have a student in one of your Macmillan Practice Online classes with an active subscription then you can access the resources in that course.
Can I activate a course for my students?
The Macmillan Practice Online code should be activated by the student so they are able to set up their username using their own email address and select a unique and memorable password. This unique username and password will be used for every Macmillan Practice Online course they use in the future.
I/ my students have purchased a course from macmillanpracticeonline.com. Why have I/ my students not received an activation code?
When you purchased your course, your code should have been emailed to you. If you have not received it, the email containing the code may have been filtered by the security settings on your email account. Therefore please check your spam/junk folders as well as your inbox as the email may have been filtered here. If you still cannot locate the code, please contact us with your order confirmation and/or details about when you purchased the course.
How do my students activate a course?
To start using their Macmillan Practice Online course your students need to activate their code by clicking on the 'Activate a code' image on the home page:
If they are using Macmillan Practice Online for the first time they should set up their new Macmillan Practice Online account by entering their email address as the username and selecting a password. They use this email address and password to log into their Macmillan Practice Online course.
If they already have a Macmillan Practice Online account they need to enter the code, then log into their account using their existing details to add the new course to their account. Each time they buy a course they can add it to their account and login with the same username and password.
Can students buy courses for self study without a teacher?
Yes, it is not necessary to work with a teacher on a Macmillan Practice Online course, the student can use the course entirely independently. A teacher is not required to score and correct resources, this is done automatically.
Can students follow more than one course?
Yes, students can have more than one active Macmillan Practice Online course. They activate the code for their new course and then log in using their existing details to add the course to their account.
Where do I/ my students log in?
To log in to Practice Online, go to www.macmillanpracticeonline.com and click on 'Log in' at the top right of the page.
I/ my students can’t log in, why?
If you or your students are unable to log in you will receive this message:
‘The user ID or password that you entered was not recognized’ This indicates that either the email address or password that you entered were incorrect. Please try to enter the details in again.
If you are still unable to log in you can request a reminder of your password by clicking on ‘Forgotten your password?’ The password will then be sent to the email address associated with the account. If you are unsure of the email address, that you used to register for your account please Contact us and we will locate your login information.
I have registered as a teacher. Why can’t I see my course?
Macmillan Practice Online teacher access means you can see the courses your students are working on. In order for you to see this, your student must be working on a course they have activated and be signed up to the class you created. For example, if you would like to see a CEFR Level B1 course, take the following steps:
1. Set up a class, which contains the CEFR Level B1 course of your choice. Please see the guide, ‘Setting up a class ’ for information about how to do this.
2. Ensure your students have purchased the same course and activated their codes to set up their accounts.
3. Provide your students with the class password, which you are given when you set up a class. Your students can then use this to join your class from their accounts.
When a student has joined your class, you will be able to see both the course from the student’s perspective and their scores from your account.
If you decide to set up your own student course using an activation code before using the course with your class, you will need to use a different email address to your teacher account. Otherwise you will not receive the full functionality of the site.
My students can’t see their course when they log in, why?
Each course lasts for one year. If your students can’t see the course, it might have expired. If your student wishes to continue using the Macmillan Practice Online course, they will need to purchase a new course.
My student's code doesn’t work, why?
A Macmillan Practice Online code has 3 letters and 12 numbers like this: MPO123456789012. If a student enters a code and can't activate it, they will receive one of these messages:
'There is a problem with your submission. Could not find that subscription_code.'
If this message appears, ask them to check the code and re-enter it, making sure there are no extra spaces.
'There is a problem with your submission. Captcha not correct.'
The Captcha is the verification letters you entered. If the student sees this message, ask them to re-enter their code and the new verification letters they are given.
‘Please enter a valid code’
Make sure your students is using a Macmillan Practice Online code, which starts with letters MPO and is followed by numbers, like this: MPO123456789012.
If they are using a valid code, the code may have already been activated. Students only need to activate their code once. If they have already activated their code, they can log in by clicking the green ‘Log in’ button on the homepage and entering your email address and password they chose when they activated the code.
Note: If you are in a school, you cannot reuse the codes for new classes. Codes can only be activated once.
How can I view my students’ progress?
To see your students', their progress and scores you need to set up a class (read 'Setting up a class' to find out how) and make note of the unique password. Your students can then join the class by entering the password. Once they are part of the class you will see their details, progress and scores. To find out more information about viewing your students' progress and scores read 'Viewing scores '.